To request service, please complete a Maintenance Request Form. Please complete all sections of the form so that your request can be processed quickly.
Shipping and Receiving
Normal receiving hours on the dock are from 7:30 a.m. through 4:00 p.m.
The dock is closed from 12 noon until 12:30 p.m.
The dock will be closed on all HSC holidays. Please plan your purchasing and scheduled deliveries accordingly.
Small, shoebox size or smaller, overnight shipments will be taken to Security. The Security Officer on duty will call when they are available for pickup.
Packages will be delivered as soon as possible after they are received. Priority and perishable shipments will be delivered first. We attempt to deliver all packages the same day they are received. If you have not received a package you are expecting, please call the vendor and see if there has been a delay. If the vendor package tracking determines that the package has been received at Alkek Building, please call the facilities office at (713)677-7768 so that we can check our records for you and help you locate the package.
The Custodial Services section of the Compass Houston Department is responsible for keeping the building in a pleasant, clean, and sanitary condition. Custodial personnel are responsible for cleaning all areas of the IBT building with the exception of laboratory and research areas. Laboratory cleaning is restricted to mainly flooring. Contact Physical Plant office for special cleaning of laboratories and clearance by the Safety Office.
Custodial personnel clean offices, restrooms and labs on a daily basis. Please call the Physical Plant office at (713) 677-7768 if you need any additional assistance or if you notice anything in your area that needs further attention.
Carpeting is cleaned and tile flooring refinished on a regular basis. If you believe the flooring in your area needs maintenance prior to a scheduled cleaning, please contact the Physical Plant Facilities office at (713) 677-7768.